Insane Purgatory
1. Business Information
Insane Purgatory is a legally operated business specializing in handcrafted special effects, creature decorations, and artistic masks. By accessing, using, or purchasing products from this website or business, you agree to the terms outlined in this Legal Notice.
2. Intellectual Property Rights
All artwork, designs, logos, images, text, and other materials associated with Insane Purgatory are the exclusive intellectual property of the business and its creator. Unauthorized reproduction, distribution, modification, or commercial use of any content is strictly prohibited without prior written permission.
3. Product Disclaimer
• Each product is handmade and may have slight variations from images displayed.
• Items are designed for artistic, collectible, or decorative purposes. Unless otherwise specified, they are not intended for heavy physical use, professional safety wear, or medical protection.
• Customers are responsible for ensuring proper use and handling of purchased items.
4. Liability Limitation
Insane Purgatory is not liable for any injuries, damages, or losses resulting from improper use of its products. Customers acknowledge that they purchase and use items at their own risk.
5. Order & Payment Policy
• All orders are subject to availability. Insane Purgatory reserves the right to refuse or cancel any order at its discretion.
• Payments must be completed in full before production or shipping. No refunds are issued for custom or handmade items unless the product arrives damaged due to shipping errors.
6. Shipping & Returns
• Shipping times vary based on location and demand. Insane Purgatory is not responsible for delays caused by third-party carriers.
• Returns or exchanges are accepted only for defective products, and claims must be made within 7 days of receiving the item.
7. Privacy Policy
Customer data, including personal and payment information, is handled with strict confidentiality and will not be shared with third parties except as required by law.
8. Governing Law
This Legal Notice is governed by the laws of Austria (or another applicable jurisdiction). Any disputes arising from transactions or website usage shall be resolved under Austrian law.
9. Contact Information
For inquiries, legal concerns, or permissions regarding product use, contact:
📧 contact@insanepurgatory.com
📍 Mantscha 182, 8054 Hitzendorf, Austria / Europe
SHIPPING POLICY
Insane Purgatory
1. Processing Time
• Each item is handcrafted to order, and production time varies based on complexity and demand.
• Standard processing time before shipping is 3-7 days. Custom orders may require additional time, which will be communicated to the customer.
• Orders are processed once full payment has been received.
2. Shipping Methods & Estimated Delivery Time
• We ship worldwide using Austrian Post.
• Estimated shipping times:
• Domestic (Austria):
• Standard Parcels: Delivered within 2 business days.
• Post Express: Delivered by 1:00 p.m. on the next business day after posting.
• International:
• Delivery times vary depending on the destination country and selected service. For detailed estimates, please refer to Austrian Post’s Delivery Time Calculator.
• Expedited shipping options may be available upon request for an additional fee.
3. Shipping Costs
• Shipping costs depend on the destination, package weight, and selected shipping method.
• The total shipping fee is calculated at checkout.
• Insane Purgatory is not responsible for any additional customs duties, import taxes, or fees applied by the destination country.
4. Customs & Import Regulations
• International buyers are responsible for checking their country’s import laws regarding masks, props, or artistic items.
• If an item is held or rejected by customs, Insane Purgatory is not liable for delays or confiscation.
• Customers must provide accurate shipping details to avoid delivery issues.
5. Tracking & Lost Shipments
• Once shipped, customers receive a tracking number via email.
• Insane Purgatory is not responsible for lost, stolen, or delayed packages caused by the courier service.
• If a package is lost in transit, we will assist in filing a claim with the shipping provider.
6. Damaged Shipments
• If an item arrives damaged, contact us within 7 days of delivery with photos of the damage and packaging.
• If the damage is due to shipping, we will assess whether a replacement or partial refund is appropriate.
7. Returns & Refunds
• We do not accept returns on custom or handmade items unless they arrive damaged due to shipping errors.
• Customers must report damage within 7 days of receipt for a replacement or refund assessment.
8. Address & Delivery Issues
• Insane Purgatory is not responsible for incorrect addresses provided by the customer.
• If a package is returned due to an incorrect address, the buyer is responsible for re-shipment costs.
9. Contact Information
For any shipping-related inquiries, email contact@insanepurgatory.com or contact us via insanepurgatory.com.
