Last Updated: April 1, 2025
At InsanePurgatory.com, we strive to ensure that your order reaches you as quickly and efficiently as possible. Please read our shipping policy carefully to understand our processing times, shipping methods, and delivery expectations.
Processing & Handling Time
- Orders are typically processed within 1-3 business days (excluding weekends and holidays).
- Once processed, you will receive a confirmation email with tracking details.
- If an order experiences delays due to high demand, we will notify you via email.
Shipping Times & Rates
We offer the following shipping options:
- Standard Shipping: Estimated delivery within 5-10 business days.
- Express Shipping: Estimated delivery within 2-5 business days (additional charges apply).
- International Shipping: Delivery times vary by destination, typically 7-21 business days.
Shipping costs are calculated at checkout based on your location and selected shipping method.
International Orders
- Customers are responsible for any customs duties, taxes, or import fees required by their country.
- InsanePurgatory.com is not liable for delays caused by customs processing.
Order Tracking
- Once your order ships, you will receive a tracking number via email.
- Please allow up to 48 hours for tracking information to update.
Lost, Stolen, or Damaged Packages
- If your order is lost or damaged in transit, please contact us at contact@insanepurgatory.com within 7 days of the expected delivery date.
- We are not responsible for stolen packages marked as “delivered.” Please ensure your shipping address is secure.
Address Issues & Returns to Sender
- Please double-check your shipping address before placing an order.
- Orders returned due to an incorrect or undeliverable address may be subject to additional shipping fees.
Contact Us
For any shipping-related inquiries, please contact our support team at contact@insanepurgatory.com.
Contact Person: Maximilian Schmid
