Shipping Policy

Processing & Handling Time

Each item is handcrafted to order, and production time varies based on complexity and demand. Standard processing time before shipping is 1–7 business days (excluding weekends and holidays). Custom orders may require additional time, which will be communicated to you. Orders are processed once full payment has been received; you will then receive a confirmation email with tracking details.

Shipping Methods & Delivery Times

We ship worldwide using Austrian Post.

Domestic (Austria): Standard parcels are delivered within 2 business days; Post Express is delivered by 1:00 p.m. on the next business day after posting.

International: Delivery typically takes 7–21 business days depending on destination and selected service. Expedited shipping options may be available upon request for an additional fee.

Shipping Costs

Shipping costs depend on the destination, package weight, and selected shipping method. The total shipping fee is calculated at checkout. Purchases made through Etsy include free shipping.

International Orders

Customers are responsible for any customs duties, taxes, or import fees required by their country. Insane Purgatory is not liable for delays caused by customs processing.

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.

Lost, Stolen, or Damaged Packages

If your order is lost or damaged in transit, please contact us at contact@insanepurgatory.com within 7 days of the expected delivery date. We are not responsible for stolen packages marked as “delivered.” Please ensure your shipping address is secure.

Address Issues & Returns to Sender

Please double-check your shipping address before placing an order. Orders returned due to an incorrect or undeliverable address may be subject to additional shipping fees.

Contact

For any shipping-related inquiries: contact@insanepurgatory.com — Contact person: Maximilian Schmid.